cbajl's Privacy Policy

cbajl ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This privacy policy tells you what information we collect when you use cbajl's website and services, how we use it, and how we keep it secure.

By using cbajl's services, you are considered to have accepted the terms of this privacy policy. You are requested to read this policy carefully and in full before creating an account or using our services. This policy applies only to cbajl's own services and does not apply to any third-party websites or services.

cbajl collects various types of information to deliver its services properly. The types of information collected are described in detail below:

2.1 Personal Identification Information

During the account creation and verification process, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number
• Email address
• Current address
• Payment method information (bKash, Nagad, Rocket, Upay number or bank account details)

2.2 Transaction Information

For the security and record-keeping of financial transactions, we collect:

• Deposit and withdrawal history
• Records of betting and gaming activity
• Win and loss history
• Records of bonus receipt and usage

2.3 Technical Information

Information collected automatically for the security and improvement of the platform:

• IP address and device information
• Browser type and version
• Operating system information
• Login time and session data
• Click and navigation data

cbajl uses collected information only for specific and legitimate purposes. The main purposes for which we use information are described below:

3.1 Service Delivery and Operations

• To create and manage your account
• To process deposits and withdrawals
• To provide betting and gaming services without interruption
• To issue and track bonuses and promotions
• To provide customer service and support

3.2 Security and Preventive Measures

• To verify account identity and prevent fraud
• To detect and prevent unlawful activity
• To prevent money laundering and financial fraud
• To ensure the security of the platform

3.3 Development and Personalization

• To customize services according to your preferences
• To improve platform functionality
• To recommend new games and services
• To analyze and improve user experience

3.4 Legal Obligations

• To comply with applicable laws and regulations
• To preserve evidence for resolving legal disputes
• To meet the requirements of regulatory authorities

cbajl does not sell or commercially rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted technology and payment providers who assist in operating our services. These partners may use the information only for specific tasks and will be bound by strict confidentiality agreements. Information necessary to process transactions through payment gateway services such as bKash, Nagad, Rocket, and Upay is shared with the relevant institutions.

4.2 Legal Obligations

cbajl may be required to disclose information in response to a court order, a valid request from an investigating authority, or a requirement from authorities under applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user information may be transferred. Users will be notified in a timely manner before any such change.

cbajl's website uses cookies and similar technologies to improve user experience and ensure platform functionality.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, verify security, and save preferences. Disabling these cookies will prevent the website from functioning properly.

5.2 Analytics Cookies

These cookies are used to analyze website usage and improve services. The information collected through them remains anonymous and is not used to identify any individual.

5.3 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of cbajl to not work properly.

cbajl retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: Retained while the account is active and for at least five years after it is closed.
• Financial Transaction Information: Retained for at least five to seven years as required by law.
• Communication Records: Customer service communications are retained for two to three years.
• Technical Logs: Security logs and access records are generally kept for six months to one year.

After the specified period, unnecessary information is securely deleted or anonymized so that no individual can be identified from it.

cbajl respects the data rights of each of its users. Your key rights are described below:

7.1 Right to Know

You can find out at any time what information cbajl holds about you, what purpose it is being used for, and where or with whom it is being shared. Contact our support team to obtain this information.

7.2 Right to Correction

If there is any error in the information we hold about you, you can request that it be corrected. Some information can be updated directly in your account settings; for other changes, please contact customer support.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information for legal, security, or regulatory reasons.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. To unsubscribe from marketing emails, use the 'Unsubscribe' link at the bottom of any email.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, commonly used format.

cbajl has implemented the highest industry-standard technical and organizational measures to ensure the security of your information.

8.1 Encryption Technology

All communication between your browser and our servers is secured through SSL (Secure Socket Layer) encryption. Sensitive information stored on our servers is also protected using strong encryption methods.

8.2 Access Controls

Only authorized staff can access your information, and their access is limited to what is needed for their work. All staff receive regular data protection training.

8.3 Security Monitoring

Our systems are continuously monitored to detect suspicious activity. Immediate action is taken if unusual login attempts or transactions are detected.

8.4 Data Breach Response

If a data breach occurs, we will notify affected users as quickly as possible and take necessary remedial action.

To keep your account secure, always use a strong password and do not share it with anyone. cbajl will never ask for your password via email or chat.

cbajl's platform works with various third-party software providers for different games and services, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft.

These providers may have their own privacy policies that differ from ours. We work with payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These organizations have their own privacy policies, and those policies will apply when you use their services.

cbajl is not responsible for the privacy policies of any third-party websites you visit from our website.

cbajl is strictly an age-restricted platform for those under 21. We do not knowingly collect or process information from anyone under the age of 21 under any circumstances.

Date of birth verification is mandatory during registration, and a national identity card or other identity document may be verified if required. If we become aware that a user is under 21, their account will be closed immediately and all collected data will be deleted.

cbajl reserves the right to update or change this privacy policy from time to time. Changes may be made due to legal requirements, changes in business operations, or improvements to our services.

If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be prominently displayed on the website
• The "Last Updated" date at the top of the page will be changed

If you continue to use cbajl after any changes, you will be considered to have accepted the new policy. You are therefore encouraged to review this page regularly.

If you have any questions, requests, or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla support is available on the cbajl website

Our support team is ready to assist you in Bangla seven days a week, 24 hours a day. Any complaints or suggestions regarding your privacy are very important to us and we will consider them carefully.

cbajl values your trust and confidence. Our goal is to ensure a safe, transparent, and enjoyable betting experience for you. Protecting your data is our responsibility and we are always committed to fulfilling that responsibility.